Offers storage and distribution services for a wide range of products, including consumer goods, electronics, healthcare supplies, industrial parts, and e-commerce items. They provide warehousing, order fulfillment, packaging, and shipping solutions. Specialized services are available for cold-chain, medical, and hazardous materials, but certain restricted or perishable items may not be supported.

offers Declared Value coverage, which provides up to $100 of liability protection per shipment for free. If your item is worth more, you can pay to declare a higher value. However, this is not true insurance—it only sets UPS’s maximum liability in case of loss or damage. For full insurance coverage, you need to buy it separately through UPS Capital or a third-party provider.

If your UPS shipment is delayed and you used a guaranteed service (like Next Day Air or 2nd Day Air), you may be eligible for a full refund. For UPS Ground, delays usually do not qualify for refunds. Delays caused by weather or natural events are also not covered. You must request a refund within 15 days of the scheduled delivery date. Most times it take two months 

You can change your UPS delivery (like the address or delivery date) using UPS My Choice or by contacting UPS directly, as long as the package hasn’t been delivered. If you placed an order with a retailer, contact the seller to update or cancel the order before it ships. Once shipped, changes may be limited to delivery options only.